Mystor provides access to digital educational content created by independent creators. This Refund Policy explains how refund requests are handled for guide purchases.
All purchases on Mystor grant access to digital content (such as videos and downloadable materials).
By completing a purchase, you request immediate access to this content. Where applicable under consumer protection laws, you acknowledge that providing immediate access may result in the loss of your right of withdrawal.
Content is considered delivered when access to the guide is made available to your account, including access to video playback or downloadable materials.
Refund requests are reviewed on a case-by-case basis. Eligibility may depend on factors such as:
Access may be considered substantial if a meaningful portion of the video has been viewed or if downloadable materials have been opened or downloaded.
Downloading or accessing guide materials may significantly reduce or eliminate refund eligibility.
Refunds may not be granted in situations including, but not limited to:
This does not affect any mandatory rights under applicable consumer protection laws.
Mystor reserves the right to refuse refund requests in cases of suspected abuse, repeated refund requests, or fraudulent activity.
If you believe you are eligible for a refund, you may submit a request through the Contact page. Please include relevant purchase details to help us review your request.
Approved refunds are issued to the original payment method used for the purchase, where possible.
Initiating a chargeback instead of contacting Mystor may delay resolution and result in account restrictions. We encourage users to contact us first to resolve refund concerns.
Mystor may update this Refund Policy from time to time. The most current version will always be available on this page.